The support that you can receive from your website hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have some technical problem with an active account. Timely and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a genuine website hosting supplier and not from some reseller. When you buy a hosting account via a company that does not own its servers and it can't access them right away, it's quite possible that you'll wait for a few days to receive a reply to any kind of question, which means that your web sites may stay offline for quite a while. Alternatively, a company that provides numerous ways of communication and has a support staff available all the time will assist you to right away and help you reduce or totally avoid any downtime and potential losses.

24/7 Customer Support in Website Hosting

We acknowledge the significance of receiving assistance right away, that's why our website hosting services come with 24/7 support as well as several options for contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up obtaining a service that you can't use. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. Unlike the majority of providers out there, we answer to all tickets within an hour, so you will not have to wait for an entire day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to get timely support, in particular when your site is not working effectively for some reason. Our Linux semi-dedicated packages include 24/7 customer and tech support, so that in case something comes up, you're able to use several methods to let us know - telephone line with multiple local numbers around the world, live chat, email messages and tickets. The first two choices are for pre-sales, billing and common issues, which means that in case you do not have an account yet, for example, you're able to find more details regarding our services, or we can assist you with less difficult technical matters. The second two options are for strictly technical troubles or everything which is more time-consuming as it's much easier to follow the communication between you and our tech support crew. The guaranteed maximum answer time for them is merely one hour, the actual one - 15-20 minutes, so you won't have to wait for an entire day in order to receive support like you may have to do with various other service providers.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent issues or questions regarding the pre-installed software the server comes equipped with. In case you haven't ordered your virtual private server plan yet, you can learn more about our services by giving us a telephone call or through the live chat service. For more tech problems, you should send an e-mail or open a trouble ticket from your billing Control Panel and you will receive assistance within a maximum of one hour irrespective of the time of the day, even on holidays and weekends. The actual response time in most cases does not extend past half an hour. In case you'd like to have assistance for third-party software, you'll be able to use the Managed Services upgrade that you can add to each and every VPS plan and our administrators will assist you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server packages that we provide include 24/7 support via various methods of communication and with a 1-hour max response time warranty. When you want to learn more about the packages or you have any kind of general or billing questions, you'll be able to phone one of the local numbers we have around the globe or you may use our live chat support and consult with a live agent. For entirely technical matters that need assistance from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail, because all of these channels are more appropriate to monitor a given matter. The response time for them rarely surpasses 30 mins, therefore you can forget about waiting for an entire day to receive support. The support service is available for any server-related matters, which includes the pre-installed software. In the event that you'd like to receive help with third-party apps, you can consider obtaining the Managed Services upgrade that we provide with all packages.