A ticketing system is the most popular correspondence medium that hosting companies offer to their clients. It’s usually part of the billing account and is the very best way to resolve an issue that requires a certain amount of time to investigate or that needs to be escalated to an administrator. Thus, all responses supplied by either party will be stored in one place in case someone else needs to work on the given problem and the information in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will have to log in and out of at least 2 accounts in order to accomplish some task or to contact the company’s support staff. In case you wish to administer a couple of domain names and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Additionally, it might take a substantial period of time for the provider to answer your ticket.

Integrated Ticketing System in Website Hosting

In contrast with what you may find with many other web hosting companies, the trouble ticket system that we are using with our Linux website hosting packages is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to remember different log-on names and passwords, since you will be able to manage both your tickets and the hosting account itself from a single place. So, in case you have an inquiry or face a complication, you can contact our technical support team representatives right away. Our ticketing system includes a smart search functionality. This implies that even if you’ve posted a large number of tickets through the years, you’ll be able to find the one that you need effortlessly. Plus, you can see knowledge base guidelines for troubleshooting commonly faced issues.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with us and you’d like to contact our customer service staff representatives, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of using a totally different technical support platform like you will have to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will permit you to send a new ticket easily and to look through older tickets using a clever search box. You will also be able to have a look at the relevant knowledgebase articles that our system will offer you in accordance with the category that you pick for your new ticket. You can carry out all of the abovementioned procedures without signing out of your Control Panel at any time, which means that in case you confront any obstacle or have a question, you can get in touch with our support engineers and resolve the specific issue in no more than 1 hour using one single platform.