A live chat is among the many methods of communication offered by some web hosting suppliers as a part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or technical support. This way of communication is faster in comparison to a support ticket and it makes it less likely to misunderstand or misspell a word as compared to a phone call with a representative. What's more, when the problem that you experience needs some time to be examined and taken care of, you can do something else meanwhile instead of just waiting, like you would have to do when you call. Also, you can use a live chat assistance service for free as long as you have web access even when your hosting supplier is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Website Hosting

As part of the support services that we provide for our Linux website hosting packages, you will find live chat support which is available 24/7, even on holidays. You can get in touch with us regardless of whether you already have an account or not, since we can help you with almost anything, ranging from providing you with common info about our solutions in case you are not a client yet and you are interested in purchasing one of the plans, to assisting you with creating an e-mail account in an e-mail client. A part of the problems are more complicated and time-consuming, so you'll need to take advantage of the ticketing system that is built-in the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we provide with our Linux semi-dedicated packages, you are able to find the answers for any questions you have or get numerous issues resolved in no time. Our service is online every day, thus you can contact a representative even on holidays and weekends. In the event that you are unsure which plan is better for your websites or if our hi-tech cloud hosting platform matches some system requirements, you can join the live chat before buying anything. If you're an active customer, you'll be able to find more info about account settings, billing issues as well as a variety of common technical issues you may have, let's say if you are unable to set up an e-mail account in a client on your personal computer. The live chat will save you plenty of time regardless where you are or when you get in touch with us.