One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reaction time for any trouble ticket that you open or any email that you send is only one hour, even in case you contact us on weekends and legal holidays. Whatever the essence of your inquiry or problem may be, we’ll help you instantaneously and will provide you with the required information to sort out any problem with your sites. The actual response time typically doesn’t surpass 15-20 minutes, which is why you can just forget about waiting for hours and hours on end to get a problem sorted out or what’s even worse – waiting one whole day only to get an answer that more info is necessary whilst nothing is sorted out. We’ll give you assistance in a well-timed manner simply because we are aware of just how valuable time can be in the dynamic electronic world. The sixty-minute reply time guarantee is valid for any billing or technical query that you might have concerning our Linux website hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff members will be at your disposal at all times and they’ll reply to any ticket that you open via our hosting Control Panel within no more than 60 minutes. The response time is guaranteed regardless of whether you’ve got a general inquiry with regards to your semi-dedicated server or you encounter some problem and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 7 days a week to take care of any general, technical or billing issue. In case you contact us about anything that is within our capability, we will solve it before we reply to you, so you won’t have to wait for hours or days while the problem remains. In case there is something that you have to do on your end, we will supply you with the needed info – what workable solutions to try, what actions to take, etc.