Customer Support Channels
A 1–Hour Ticket Response Guarantee
Every single help request you send to us will be responded to within maximum 60 minutes. If your ticket or email requires further assistance from an administrator, we will forward it and leave a comment to let you know that your issue is being worked on. If you take advantage of the Admin Services package, all of the services included there will be executed at a time that suits you.
A First–Rate Support Service
We’ll be available to you 24/7/365 to reply to any queries that you may have regarding our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the server. If you also need help with server administration tasks, you can check out our Admin Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and troubleshooting services
An Easy–to–Navigate Help Area
Our Web Hosting Control Panel has been pre–installed for each Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledgebase that will walk you step by step on all the actions that you can perform. The majority of how–to articles also video versions that show all the tasks that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.